Support Services & SLA

Robust Platform, Robust Support

Service levels and support options make Administrate easy to implement and support.

Personalized Help

When you become an Administrate customer, your dedicated account manager offers personalized guidance from day one.

We have a comprehensive support library and our online training portal, Administrate University, will help your team get up to speed with the Administrate platform quickly.

Implementation specialist presenting Administrate University.
Support specialist in video conference with a training team.

Configurable Service Levels

All Administrate customers experience class-leading security through our redundant, failsafe services.

We back up this class-leading security with our Technical Support Team.

To meet specific needs for enterprise teams, we offer configurable service levels.
Choose which plan suits your organization in terms of first line responses, resolution times and even how they can access our support team.

Whatever SLA you choose, coupled with Administrate University, you’re on the path to success. For more information about our configurable service levels, please connect with an Administrate expert.

What to Expect from Customer Success

Administrate’s Customer Success team leads from day one.

We proactively consult with your team to understand short and learn term goals, share best practices, and reveal new features and workflows. Tell us your problems, we love solving them.

Support team working with a customer on a laptop.

See Administrate in Action

Get a personalized demo of our training operations platform.