Ping Identity University is a training services provider operated by the training department at Ping Identity, a leading digital identity and access management organization.
Industry:
IT & Software
Objective:
Centralize and grow training revenue without adding staff
Result:
Standardized enterprise solution leading to 95% increase in online sales
567 %
increase in registrations
84 %
reduction in ILT set up time
8
months of manual labor saved annually
Ping Identity sells training as a revenue stream. Manual processes created bottlenecks to growing that revenue. Their learner base also began to consume training differently, forcing the training team to seek a scalable solution.
A typical self-paced registration took up to five minutes per learner. With 2,300 self-paced learners annually, the training operations team spent over 150 hours (nearly 5 weeks) issuing course materials. This was not just slow, but also created a terrible customer experience. Students were waiting too long between registration and receiving course materials, and revenue growth was constrained by how many learners they could support manually.
Director of Customer Training, Ping Identity
Ping Identity restructured its training infrastructure using a composable tech stack—a modular approach to systems architecture that allowed seamless integration of best-in-class tools and custom-built learner portals.
Director of Customer Training, Ping Identity
With training subscriptions on track to triple revenue over three years, Ping’s team is now building analytics dashboards that pull from Administrate and other systems to drive customer renewals, engagement, and prescriptive learning journeys.
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
