This company, a Fortune 500 member, offers paid training to 3,500+ learners annually. Training is often bundled with the sale of hardware, managed services, or in bulk to large client teams. Learners can access training through instructor-led courses, or self-serve for some courses. Training revenues are a core stream for the company.
Industry:
Business Services
Objective:
Monetize training with repeatable, reliable, integrated solutions
Result:
375% growth
$ 7 m
in revenue managed by Administrate
375 %
growth projected YoY
120
hours per month saved
The company has dozens of transactional models for their hardware and services businesses, but training did not fit neatly into existing models. This made it difficult to package, invoice, and report on training revenue. The enterprise needed an end-to-end training sales system that could manage invoicing, packaging, compliance, and complex integrations.
Training revenues were flat and reporting was poor, damaging L&D’s credibility. The culprit: there was no dedicated system to help manage the complexities of training sales.
Training sales were only one part of the company’s revenue and so, the organization had dozens of existing transactional models from selling physical products to managed service contracts, but none of them fit training. Existing resources were spent to develop custom solutions, but all failed to grow revenue.
Specifically, the training team needed a way to realize revenue properly from the sale of training tokens. These tokens were presold in large volumes, often as add-ons for other products or services. Customers would then consume the tokens over time, cashing them in to access training they’d already paid for. However, it was difficult to track the revenue impact of this training back to the training team.
The L&D team also suffered from fragmented data that made it impossible to get a complete view of training financials. A result of piecemeal technologies used to reflect their training business model, it nevertheless hurt the training team’s credibility.
Systems Senior Manager
Administrate provided a complete training sales solution with flexibility for any training transaction, tracked all training data, and integrated into complex ERP, HRIS, finance, compliance, and billing systems. Using the powerful reporting engine in Administrate, the training team provided accurate revenue reports, repairing their reputation.
But Administrate did not only resolve the team’s reporting problems, as a training management system, Administrate quickly automated the bulk of training management, training sales, and ILT planning and scheduling for the company.
Systems Senior Manager
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
