Learner Analytics and Operational Excellence

Trying to run a training program using information without meaning is like trying to steer a ship without a rudder. In order to analyze the effectiveness of your training operations, it’s imperative you gather information about your learners that provides direction. 

Business intelligence reporting allows you to reach beyond activity metrics and actually wield data to provide insight that informs decisions to help your business navigate growth with intentionality. Watch the webinar on business intelligence.

What Are the Attributes of Business Intelligence for Enterprise Training?

Data should always tell a story, and we believe that constructing a metrics-supported narrative is crucial to the long-term success of any L&D function specifically, but also to the business they support more generally. Learn more about those methods:

Measurable

It’s time to change your perspective on what’s measurable. You don’t have to limit your understanding of “numbers” to quantitative data. By the same token, qualitative impact doesn’t have to come at the sacrifice of quantitative data. That means looking for trends wherever they can be found, and asking questions against those trends, once identified.

Repeatable

Trends are repeated, and so is the way in which you capture data about them. Focus your data capture tools on identifying the trends that will be real levers for change. The greatest indicator of employee and customer engagement alike is often how people interact with your training. Make sure you’re leveraging repeatable insight that’s actionable.

Actionable

You should be able to take the data you’re referencing, whether it’s qualitative or quantitative, and use it to take an insightful action that is driven by understanding what that data means to your company. As a learning professional, actionable data can inform decision-making across teams and help to define continued growth for your company.

Reportable

How easy is it for you to report on the data you capture? Have you taken the time to create reports that are architected to provide insights about what the data means? Many programs fail to report deeply because it’s too difficult to report on data from multiple sources. The business intelligence you provide about training depends on how easily it’s shared.

Relatable

Training intel can be a force for good in driving the business. How does the reporting you’re sending to key stakeholders within your organization relate to other growth initiatives, or tell a story about what it means for your learner to engage in a certain way? Align your training program measurements with your organization’s strategic plan.

Oriented to ROI

It is time for learning & development to move out of the cost center and into the profit center mindset. Training is more than just a function of the business that must be served. It plays a vital role in how your company will approach change, new markets, and longevity. When you can connect training to profitability you’ll achieve the impact you set out to make.

How Boston Whaler Leveraged Business Intelligence for Training

Boston Whaler, a division of Brunswick Corporation, faced a significant growth challenge, with training and employee engagement serving as key targets of their success. But their training operation was encountering issues with employee retention. High employee turnover rates were going to limit their ability to grow at all, let alone rapidly.

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Does Your Current Learning & Development System Support Business Intelligence Reporting?

While your marketing, sales, and financial teams likely have some of the newest tech to help them tell the story of their impact on the organization, your training program might be cobbling together multiple systems in order to piece together a limited narrative. Can you tell the story of how your training operations:

Retains Your Best Talent

Can you demonstrate how providing opportunities to grow professionally contributes to lower employee turnover?

Leads to Customer Success

Can you provide data that indicates the correlation between customer training and customer satisfaction?

Cultivates Valuable Partnerships

Can you provide insight into how properly trained partners contribute value to your brand instead of misrepresenting it?

If not, it might be time to consider software specifically designed to support training programs in telling the story of how they impact business strategy. Get our guide on five steps you can take to scale your training operation: