Ping Identity now focuses on strategically advancing training.
-
10 m
in training annually
-
100 %
YoY growth
Case Study
How Ping Identity redefined training management with learning tech infrastructure
Ping Identity University is a training services provider operated by the training department at Ping Identity, a leading digital identity and access management organization founded by some of the brightest minds at Sun Microsystems.
Ping Identity University now achieves agile business goals because they have redefined what makes training operations efficient.
Industry:
IT & Software
Objective:
Scale the training program without increasing staff.
Results:
100% year-on-year growth with the same small team.
10 m
in training annually
100 %
YoY growth
A low churn rate and high customer usage and satisfaction with your software solution is the sweet spot to the sustainable growth of your organization.
Many software companies rely on NPS, robust support documentation, and a dynamic content strategy to achieve this sweet spot. Training is also at the core of ensuring a steady and reliably low churn rate and a high level of customer expertise with your software. Ping Identity knew this, yet their training team was being held back by inefficient training software solutions that resulted in a web of spreadsheets and disconnected learning analytics. They were losing valuable time, so they came to Administrate looking for a data-driven approach to training.
Manually managing training was making it hard for Ping Identity to scale, so they partnered with Administrate.
Director of Customer Training, Ping Identity
The training department operating Ping Identity University knew they needed to think beyond their current learning tech stack. So, they leaned into a platform approach to build a learning tech infrastructure.
Senior Manager, Global Training Operations, Ping Identity
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
