Support Services & SLA
Service levels and support options make Administrate easy to implement and support.
When you become an Administrate customer, your dedicated account manager offers personalized guidance from day one.
We have a comprehensive support library and our online training portal, Administrate University, will help your team get up to speed with the Administrate platform quickly.
All Administrate customers experience class-leading security through our redundant, failsafe services.
We back up this class-leading security with our Technical Support Team.
To meet specific needs for enterprise teams, we offer configurable service levels.
Choose which plan suits your organization in terms of first line responses, resolution times and even how they can access our support team.
Whatever SLA you choose, coupled with Administrate University, you’re on the path to success. For more information about our configurable service levels, please connect with an Administrate expert.
Administrate’s Customer Success team leads from day one.
We proactively consult with your team to understand short and learn term goals, share best practices, and reveal new features and workflows. Tell us your problems, we love solving them.
Get a personalized demo of our training operations platform.
