Your business depends on us, and we take this responsibility seriously. We have invested in systems and processes designed to promote reliability and prevent downtime.
Delivered from the World’s Leading Technology Infrastructure
Our primary services are delivered via Amazon Web Services, the world’s leading provider of technical infrastructure. More than a million customers in 190 countries, comprising over 2,000 government agencies, 5,000 educational institutions, and 17,500 nonprofits trust AWS every day with their operations, data, and infrastructure. AWS operates more than 10x the infrastructure of the next 14 hosting providers combined and is growing at a rapid rate. At this time, all of our infrastructure operates from within the Amazon EU Region (Ireland) and all data resides within the Amazon EU Region (Ireland).
We employ two communications providers for email (SendGrid) and SMS messaging (Twillio), both of which were formerly EU Safe Harbour participants (and still maintain Safe Harbour compliance despite recent legal changes), and both of which will enter into EU Data Protection agreements if necessary.
High Availability and Redundancy
We operate a fully redundant mirror infrastructure in a separate AWS availability zone to which we can failover if necessary. The second AWS availability zone is geographically separate and receives a copy of transactions and data operations performed on our primary cluster in “real time”. In the unlikely event of a total failure at our primary provider, we can transition operations to the secondary location within minutes.
Data Center Security
Our providers have an impressive security track record for safeguarding your data and operations. Our providers meet or exceed the following standards:
- ISO 27001
- ISO 27002
- PCI Security Standards
- Safe Harbor Certified (and continue to abide by this framework, despite recent legal decisions by the EU), and will enter into an EU Data Processing Agreement.
- HIPAA Compliant (have signed a Business Associates Agreement with Administrate)
Backups and Disaster Recovery
All critical systems are backed up nightly in addition to our mirror system. All customer data is backed up nightly in addition to being replicated in “real time” to our mirror system. Backups are tested weekly. We have the ability to take additional “snapshots” of a system prior to making changes so that we can revert in the event of an unexpected outcome.
Backups are taken nightly, encrypted, and securely transmitted and stored within Amazon S3 which provides for the data to be stored on no less than three physically independent devices for durability. Backups are customer specific, and data is not commingled.