If you have an issue that was not dealt with via Twitter, please submit a support ticket via our help desk.
How We Prepare for Incidents
System reliability and stability is extremely important to us. We have detailed information on how our service is configured, backed up, and maintained on the Trust Administrate section of our website.
Administrate Operational Status
This page provides status reports on Administrate products and services. Please bookmark this page and refer to it in the event of a system issue. We will post status updates via our operational Twitter account which are reflected here.
How to Check Your Internet Connection
If you don’t see any reported issues on this page, you may be having an issue with your internet service provider. A good tool to check the quality of your internet connection is SpeedTest.net. We recommend using an internet connection with:
- Ping of under 150ms
- Download greater than 200Kbps (.2 Mbps)
- Upload greater than 100kbps (.1 Mbps)
While using Administrate via mobile devices is supported, you can experience performance that is less than ideal if using via a mobile device from a moving vehicle or other transportation.